Potential Strike at Canada Post
Please be aware that Canada Post employees can begin a strike on a 72 hours’ notice. In the event of a strike at Canada Post, LifeLabs will be unable to mail testing kits through Canada Post.
What does this mean?
Delivery of LifeLabs Genetics Self-collection kits:
- In the event of a strike, sample collection kits will be sent to patients by FedEx and will include a pre-paid FedEx return label in place of a Canada Post label.
- Patients that have kits containing a Canada Post return label are asked to contact Ask.Genetics@LifeLabs.com or phone 1-844-363-4357 for assistance in arranging a pickup.
Delivery of samples being sent to LifeLabs Genetics for testing
- In the event of a strike, patients that have samples for testing are asked to package the collection kit using the supplied shipping bag and pre-paid FedEx return label. Patients are asked to contact FedEx Express at 1.800.463.3339 to arrange pick-up of their collection kit.
- Patients who do not have direct access to FedEx pickup are asked to contact Ask.Genetics@LifeLabs.com or phone 1-844-363-4357 for assistance in arranging a pickup.