I live in a remote community in Northern Canada and getting access to health care is not always easy. The customer service at LifeLabs was excellent, they answered all the questions I had and supplied my midwife with clear instructions on how to collect and ship the sample. I was able to easily order the kit, collect the sample, ship and receive my results all within 2 weeks! This option saved me time and money that I would have spent driving 8+ hours to the nearest city. There are multiple providers of NIPT now, but I would recommend LifeLabs based on their quality of customer service and clarity of information/data available on their website.