In a small percentage of cases (4-5%), Panorama may not be able to obtain sufficient information from your blood sample to determine an accurate result. In some cases, another sample may help provide additional information, if this is the case, you will be contacted for another sample. In the majority of cases (> 65%) we will get a result with the redraw. In rare cases, if we are unable to provide any results from the Panorama screen upon a second attempt, one of our board certified genetic counsellors will contact your physician to further discuss. Please follow up with your healthcare provider prior to visiting one of our Patient Service Centres (PSCs) for a redraw.