CEO MESSAGE
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approach and first-ever protocols are
supporting these patients, their families
and their healthcare teams achieve
a better healthcare experience and
outcomes. Our employees are equally
committed to our communities, ‘giving
back’ through volunteering or through
the LifeLabs matching program where,
together, we multiply donations to local
charities. Sustainability is also very much
a part of our community story. Through
unique environmental programs we are
ensuring our environment is safe and
that we take industry-leading actions in
the treatment of the materials we use to
operate our business.
Our employees are the heart of our
business. They work tirelessly every
day to ensure our customers and their
healthcare providers receive exceptional
care and service. Our employees are
the caring teams that you see in your
local Patient Service Centre; the courier
drivers who deliver your sample to our
laboratories safely and promptly; the
medical laboratory technologists who
ensure results are provided to you in a
timely manner and the medical specialists
who consult with your healthcare provider
to support your healthcare decisions. The
list of LifeLabs’ caring and compassionate
employees is never-ending. I am
immensely proud of what we do every day
in communities across Canada.
I hope you find this first Report to Our
Community interesting and compelling,
knowing that we are working with you
and our healthcare partners to build a
healthier Canada.
Sue Paish
President and CEO
