PURSUIT OF EXCELLENCE
7
Commitment to Quality
Every test we do impacts a patient and their
health. As a trusted provider of lab services,
we must provide accurate and on-time
reports, the first time and every time.
Our Quality Management System ensures
we exceed standards and continuously
strive to find new ways of ensuring that
everything we do benefits our patients,
healthcare providers and our healthcare
system. It is this level of commitment that
earned LifeLabs the status of being one
of the first community labs in Canada
to achieve ISO-15189 certification for
medical laboratories.
The responsibility for quality rests with
everyone at LifeLabs. Ongoing training,
documentation, competency assessment,
sharing improvement suggestions and
auditing what we do and how we do
it, is a way of life across the company.
We strive to make sure that anyone
who visits a LifeLabs Patient Service
Centre—whether in Vancouver or Sault
St. Marie—receives the same standard
of exceptional service in every element of
their experience.
We also welcome feedback from our
patients, healthcare providers and other
stakeholders as a way to ensure our
quality standards meet their needs and
expectations. In a recent national survey
of healthcare providers, we received
a 92% satisfaction rating and we are
continuing to pursue improvements.
Quality is the foundation for everything
we do at LifeLabs. We value and respect
the trust that our patients, healthcare
providers, health system leaders and our
stakeholders have in the work we do. We
are committed to delivering the highest
quality service and results in every aspect
of our business.
“We exceed the
expectations of
what it means to
be an outstanding
community lab
and ‘set the bar’
for our industry.
Excellence
and quality is
unconditional in
everything we do.”
Philip Morehouse,
Director of Quality and
Regulatory Affairs
