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LIFELABS GENETICS SUPPORT
LifeLabs Genetics provides support to patients, providers, and partners.
Our customer care centre assists with ordering, requisitions, payment, and status inquiries.
Our genetic counsellors put the tests and the test results into perspective for both healthcare providers and patients.
Our commercial team assesses partnership opportunities to provide genetic testing services tailored to the needs of your organization.
Connect with the Genetics Team
Phone: 1-84-GENE HELP (1-844-363-4357)
The team is available from Monday to Friday, 8 a.m. to 6 p.m. EST (excluding holidays). We endeavour to respond to all inquiries within one business day.
LifeLabs Patient Service Centre Visits
Patients can provide samples and specimens for genetics tests (except TreatGxplus) at any LifeLabs Patient Service Centre in Ontario or BC. Patients looking to return their TreatGxplus samples should follow the instructions in their collection kit.
Partner Sample Collection Locations
For provinces other than Ontario and BC, LifeLabs Genetics has partnered with other health service centres to collect and transport your sample to our testing facility.
For more details, visit a specific test page.
LifeLabs Histology Department
For the Prosigna® assay, send specimens and all forms by FedEx to LifeLabs, Histology Department (Attn: QMP), 100 International Blvd, Toronto M9W 6J6
(Please call 1-844-363-4357 to obtain LifeLabs FedEx account #)